ARLA & NAEA Propertymark Licensed Agent

Why Should A Landlord Seek Out An ARLA Member?

Probity and Protection - ARLA leads the industry in setting and regulating the highest standards in the industry and demands certain levels of professionalism and commitment to customer service from its membership. ARLA members are required to work within a robust Code of Practice, which covers the key stages in letting and managing a property. There are comprehensive membership Byelaws which include compliance with such issues as handling and accounting for Clients' money; the mandatory ARLA Client Money.

Protection Scheme; Professional Indemnity Insurance; Dealing with Complaints and Disciplinary Procedures. ARLA keeps it's members up to date with changes in legislation and provides wide-ranging training and guidance to help members understand and interpret all aspects of letting and managing a property.

What is ARLA?

The Association of Residential Letting Agents (ARLA) is the only professional body that is solely concerned with the self-regulation of letting agents and since 1981 has been actively promoting the highest standards across every aspect of residential lettings and management in the Private Rented Sector.

ARLA is viewed by government, consumer groups, academics, think tanks and the media as the leading voice in the industry. ARLA members are seen as being at the forefront of the Private Rented Sector, ready, willing and able to comply with existing and anticipated government legislation. ARLA members successfully create, on average, over a quarter of a million new tenancies a year as well as arranging the renewal or extension of thousands more of existing tenancies every month.

Being ARLA licensed members means that we pro-actively ensure that all communications and actions on behalf of Smith & Friends Estate Agents are accurate and conform to ARLA and Housing Act requirements. This is the difference you get with us and ensures we stand out from the competition in the Tees Valley area in our offices at Stockton, Middlesbrough, Ingleby Barwick, Darlington & Hartlepool as we pride ourselves on first class customer service which is rated Excellent on Trustpilot 4.9 out of 5.

Why Use an NAEA Estate Agent?

The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency. Its members practise across all aspects of property both in the UK and overseas, including residential sales and lettings, property management, auctioneering and land sales.

NAEA was founded in 1962 by estate agent and entrepreneur Raymond Andrews and was established with the goal of upholding good practice and high professional standards in UK estate agency. This struck a chord with the industry at a time when there was little representation for estate agents and has allowed the Association to grow phenomenally for over 60 years.

Today, it has a head office based in Warwick and additional offices in London and Edinburgh, their key roles include providing help and guidance for property professionals across a broad spectrum of disciplines while continually campaigning across the UK to make the property market more efficient and user-friendly for the home buying and selling public.

As a leading player in the property industry, NAEA offers significant benefits to both estate agents and consumers.